FAQs
Here you’ll find answers to commonly asked questions. From materials and care to shipping and returns. If your question isn’t listed here, feel free to get in touch.
Are all pieces handmade?
Yes, every Maevon piece is shaped and glazed entirely by hand, locally in Amsterdam. Each one is unique and may show small marks or variations that reflect the making process. These are not flaws, but part of the piece’s character.
Will I receive the exact piece shown in the photo?
In most cases yes, unless stated otherwise. If an item is made in small multiples, each will be slightly different due to the nature of handmade work and layered glazing. I do my best to photograph each piece accurately and include any variation in the description.
Are Maevon ceramics food safe?
Yes. All tableware pieces are made with food-safe, non-toxic, lead-free glazes and fired at high temperatures for durability. If a piece is decorative only, it will be clearly noted in the description.
Can Maevon ceramics go in the dishwasher, oven or microwave?
Yes, but for longevity, I recommend handwashing and avoiding the microwave. Handmade ceramics last longest when treated with care.
Also make sure to avoid thermal shock, ceramics prefer slow transitions.
When do new pieces become available?
New work is added to the shop in small releases frequently. To be notified about restocks and upcoming shop updates, you can join the mailing list.
Do you ship internationally?
Yes, Maevon ships worldwide. Shipping costs and estimated delivery times will be shown at checkout.
How is the work packaged?
All pieces are wrapped carefully, using biodegradable materials whenever possible. I aim to keep packaging plastic-free and safe for fragile items. If you’re sending a gift and would like a handwritten note included, just leave a message at checkout.
What happens if something arrives damaged?
Please email me within 3 days of delivery with a photo of the damaged piece and packaging so we can sort it out together.
Can I return an item?
Returns are accepted within 14 days of delivery, provided the item is unused and in its original condition. Return shipping is the buyer’s responsibility. Initial shipping cost is also not refunded. The buyer is responsible for shipping the piece safely, damaged items will not be refunded.